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Offered by SAP
SAP consulting tasks right this moment contain an unlimited quantity of documentation, a number of stakeholders, and compressed timelines, which frequently require handbook data retrieval from on-line SAP documentation. On the similar time, cloud ERP packages now demand quicker design cycles, steady enhancements relatively than big-bang rollouts, and near-real-time decision-making. Joule for Consultants, SAP's conversational AI answer, was designed to assist meet these expectations and help consultants all through their each day duties, from reconciling greatest practices and validating design concerns, to navigating SAP’s increasing AI, knowledge, and software panorama.
The end result: consultants work extra productively than ever earlier than, with superior outcomes, and ship quicker, high-quality SAP cloud transformations.
That promise attracted early consideration from KPMG corporations, which grew to become a few of the largest SAP enablers collaborating within the Joule early entry program, and one among SAP's largest clients general. The group has onboarded 29 KPMG member corporations around the globe so far, and now hundreds of KPMG consultants are utilizing Joule for Consultants of their each day work.
"For us it wasn’t about experimenting," says Valentino Koester, world head of the SAP360 and SAP AI program at KPMG Worldwide. "It was extra about positioning our folks and member agency shoppers on the forefront of AI-enabled consulting."
Data on a worldwide scale
"Aggressive stress is intense within the SAP implementation market," Koester says. "The core asset you’ve got as a consultancy is data and expertise, bundled in all types of how. AI and Joule for Consultants permit us to scale that data immediately throughout our world community, ensuring clients can entry it from everywhere in the world, irrespective of who they speak to within the group."
Whether or not it's a junior marketing consultant or a senior supervisor, Joule ensures SAP greatest practices, trade benchmarks, and the innovation a company has invested in for years isn’t siloed someplace in a staff, or someplace in a rustic the place it will possibly’t be shared at pace and with accuracy.
"This makes our groups extra agile in responding to rising consumer wants or regulatory shifts, when new market entrants emerge or know-how modifications," Koester says. "The agility our consultants achieve permits us to advise clients not simply reactively, however proactively. In lots of instances, it turns into a type of early forecasting."
For instance, consultants can spot potential provide chain dangers early by way of AI-enabled course of mining they’ve carried out for a buyer, or apply analytical capabilities with SAP Analytics Cloud earlier than these dangers really materialize.
Overcoming challenges, assuaging ache factors
KPMG buyer transformations sometimes comply with KPMG’s Transformation methodology, which is carefully aligned with SAP’s RISE methodology. RISE strikes by way of six SAP Activate phases: uncover, put together, discover, understand, deploy, and run, and every has recurring challenges that may gradual momentum if not addressed early, Koester explains.
Within the uncover part, groups make investments closely in business-case modeling, benchmarking, and stakeholder alignment — actions which are time-intensive and troublesome to finish with out full visibility. The put together part introduces intensive mission mobilization, reporting calls for, early threat identification, and governance setup, any of which may stall progress earlier than execution begins.
Throughout the discover and understand phases, lengthy design workshops and piles of documentation can bathroom down decision-making. Defects and bottlenecks should be recognized as early as attainable, or they threat cascading downstream as rework. Within the deploy and run phases, organizations should develop and ship coaching content material whereas overcoming change resistance, which requires sustained communication to take care of adoption. As soon as dwell, steady KPI monitoring and course of optimization helps stop points from settling into the working mannequin and eroding worth over time. AI might help consultants carry out these duties, in addition to any needed overview and corrections, with a better diploma of accuracy, and extra shortly than ever earlier than.
"By adopting instruments like Joule for Consultants, we wish to improve the work our professionals do, making them more practical and extra productive, in order that they have extra time to give attention to what issues most," Koester mentioned. "That's the consumer relationship, strategic decision-making, and delivering measurable enterprise outcomes. "
How AI modifications the transformation method
Joule for Consultants isn’t solely decreasing repetitive work; it’s additionally reshaping how KPMG approaches SAP-enabled transformations. The AI software has surfaced insights that historically required deep experience and speedy recall, enhancing consultants’ potential to reply to market dynamics and aggressive stress.
For instance, in early design workshops with clients, until there have been extremely skilled consultants on web site who, in actual time, might reply each query about enterprise processes, in addition to clarify the design concerns and all of the technical logic within the new system, consultants often needed to defer solutions or validate them later, particularly when novel questions or edge instances got here up, slowing the momentum of the transformation.
“With Joule for Consultants, we have been hoping to validate the steering our consultants can provide on the spot, in actual time, to take care of implementation momentum and strengthen consumer confidence of their SAP system and KPMG advisors," Koester mentioned. "Our folks can immediately floor SAP greatest practices, pointers, and threat eventualities throughout workshops now, permitting our groups to maneuver ahead, serving to scale back delay throughout the engagement."
They’re seeing the identical success throughout inside studying and enablement or sales-related actions. Joule has supercharged KPMG's inside SAP College, a studying program for brand new workers. Lately, junior consultants have been capable of put together and current complicated and technical RFP responses with confidence, regardless of restricted expertise, as Joule guided them by way of every step in a structured, high-quality approach.
Making a profitable roll-out
To make sure a easy inside roll out course of to analysts, KPMG positioned Joule not because the introduction of a brand new software, however because the adoption of a brand new approach of working.
"We emphasised the organizational impression it might have, with Joule enabling smarter, more practical methods of working," Koester mentioned. "Consultants shortly noticed advantages, corresponding to much less time spent looking for technical info and extra time to spend advising their clients and doing the useful work we’re very sturdy at."
Accountable AI remained a core pillar of the rollout. Along with aligning the initiative with KPMG’s Trusted AI Framework, each collaborating KPMG agency carried out a threat evaluation to mitigate potential dangers for shoppers and guarantee compliant, safe use of Joule for Consultants. Early adoption due to this fact started with awareness-building conversations throughout the community, serving to groups perceive what these “new methods of working” seem like and the place AI can genuinely help supply. KPMG additionally appointed a devoted enablement staff to make sure Joule for Consultants is built-in into the broader organizational image.
"We’re working week after week on rising the energetic adoption by consultants, whereas additionally utilizing the possibility to get their suggestions," he explains. "Our grassroots innovation suggestions instruments don't simply ask what they like and dislike, however what profitable use instances they're uncovering, and the way a lot time they assume they're saving."
The purpose, he provides, isn’t to automate consulting, however to allow consultants to do their jobs higher. And since Joule for Consultants is constant to evolve, KPMG expects its position to broaden considerably over time. SAP continues to boost function units and response high quality with every launch, whereas it really works on growing AI brokers that collaborate with consultants and automate some parts of chosen workflows intelligently. KPMG is collaborating carefully with SAP to responsibly combine these capabilities into extra phases of transformation tasks as they mature, in order that Joule turns into part of its general method to consulting.
“If early indicators maintain, Joule for Consultants isn’t only a useful software — it’s on monitor to grow to be a normal in how SAP tasks are delivered,” Koester says.
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