Leaks dominate the checklist of tenant complaints to property managers, analysis from property supervisor assist service Adiuvo has revealed.
Complaints about leaks account for 17.6% of points, adopted by issues with alarm methods (10%), entry points (7.2%), raise failures (6.3%), communal doorways (5.7%), electrical methods (5.6%), and drains (4.6%).
London, the South East, and the North West are the worst areas for tenant issues, with the capital alone accounting for greater than a 3rd of all nationwide reviews (34.6%).
Colin Stokes, founder and managing director of Adiuvo, mentioned: “With the rise of convenience-first providers, from on-demand tv to on-line banking, tenants now anticipate the identical degree of velocity and reliability in the case of their properties. Points corresponding to leaks or alarms may be simply as disruptive at 3am as they’re at 3pm, and that’s why having trusted 24/7 assist in place is crucial.
“The dimensions of issues being reported is rising yr on yr, and every case requires investigation, coordination, and backbone. Our personal workload displays this enhance, with greater than 60,000 points dealt with yearly.
“Fast, skilled responses aren’t solely about fixing the fast problem but in addition about defending the fame of property managers and sustaining tenant belief. Our information exhibits precisely what managers are up in opposition to, and with our round the clock service, we all know first-hand how important dependable assist has turn into.”
Some tenant points are worsening over time.
Communal boiler breakdowns noticed the sharpest enhance over the previous yr, rising by 95.9%.
Messaging-related points additionally grew considerably, climbing by 42.1%, while mains water provide issues have been up 22.4%.
