Dispute decision service for brokers, the Property Ombudsman, has unveiled a refreshed model of its web site.
The brand new design options an improved enterprise search to examine who’s registered and up to date steering on referring a criticism to the not-for-profit service.
Customers can refer complaints and discover steering, case research and hyperlinks to help from a variety of organisations specialising in property, authorized and technical companies.
Companies can register with the service utilizing streamlined varieties and entry refreshed content material after in depth collaboration with business teams.
Andy Clachers, chief government mentioned: “Our digital channels obtained greater than half one million visits final 12 months and have change into the bedrock of our service.
“The brand new website’s responsive design will likely be simpler to view on a wider vary of gadgets, and we’ve inbuilt instruments to enhance accessibility for a extra inclusive buyer expertise.
“We hope customers discover the brand new web site helpful and informative, with our groups usually reviewing the content material and performance to refine and enhance the client journey.”
The brand new website contains the service’s trusted Codes of Apply and customers are invited to depart suggestions on the backside of every web page in order that content material and performance may be formed by customers and companies.
Following the roll-out of the brand new website, a brand new portal is within the pipeline for registered companies.
