The First Group Hospitality has introduced a partnership with Inntelo AI to reinforce visitor experiences throughout its rising resort portfolio.
Following a profitable implementation at TRYP by Wyndham Dubai, The First Group Hospitality will combine the Inntelo AI system throughout all its resort properties, together with the extremely anticipated Ciel Dubai Marina – Vignette Assortment by IHG, quickly to be the world’s tallest resort.
UK startup Inntelo AI supplies an intuitive, AI-native concierge expertise that connects requests, service supply, and personalisation throughout each stage of a visitor’s keep. Instantly from their telephones, friends can request extra facilities, order room service, make restaurant reservations, and e book native excursions – all powered by conversational and agentic AI. Friends may entry companies by cellphone calls, voice instructions or WhatsApp messaging in over 40 completely different languages.
The partnership with Inntelo AI displays The First Group Hospitality’s broader technique of embedding synthetic intelligence throughout its operations. The third-party resort operator already leverages AI to help varied areas of its enterprise, together with income forecasting, price optimisation, restaurant reservations, buyer satisfaction monitoring, and workforce scheduling.
This newest collaboration extends The First Group’s innovation roadmap, connecting guest-facing AI with real-time operational intelligence and data-driven decision-making.
Tom Stevens, Senior Vice President of Lodge Operations, The First Group Hospitality, stated: “The First Group has at all times been on the forefront of innovation, rigorously evaluating and implementing the most recent options; having labored with Inntelo AI over current months, we’re extremely excited and impressive about how this cutting-edge AI expertise units us aside within the resort administration discipline. This partnership with Inntelo AI will guarantee each visitor interplay, from arrival to departure, is powered by intelligence, effectivity, and personalisation.”
Asif Alidina, Co-Founder and CEO of Inntelo AI, added: “We’re delighted to companion with the workforce at The First Group Hospitality, who really perceive the worth of being a primary mover on this area utilizing an AI-native platform. This undertaking future-proofs their operations and positions them to quickly leverage the facility of agentic and conversational AI throughout their portfolio lengthy earlier than a lot of their opponents. Our platform doesn’t simply improve service; it transforms how motels function, suppose, and scale. We’re showcasing what occurs when innovation meets intent, remodeling service supply, empowering groups, and creating a brand new benchmark for clever hospitality.”
