Virgin Media is upgrading broadband services for millions of customers with a free rollout of its Smart Support feature, enhancing connection speeds and reliability across the board.
Automatic Monitoring and Quick Fixes
The upgrade follows a successful trial involving 330,000 users. Smart Support continuously monitors broadband speeds and performance. When issues arise, it automatically suggests simple solutions to resolve problems and prevent disruptions.
This system operates around the clock, including overnight fixes while households sleep, ensuring seamless connectivity without user intervention. Customers do not need to replace their existing WiFi equipment to benefit.
For more complex problems, Virgin Media proactively contacts users and provides options such as WiFi Pods to strengthen signals. Severe cases allow free engineer bookings.
Expert Insights
Gareth Lister, director of connectivity at Virgin Media O2, stated: “Smart support monitors broadband 24/7 and fixes issues quickly, giving our customers extra peace of mind they’ll stay connected with minimal fuss and hassle.”
Enrollment happens automatically for eligible customers. For assistance, visit www.virginmedia.com/support/help/contact-us.
Bonus Perks from O2 Merger
Smart Support users also gain access to O2 Priority rewards, including discounted cinema tickets and Greggs treats starting at £1 weekly.
